FAQ

1. What is Different Vibe?

We are an online second-hand clothing store based in Scotland. We sell a variety of popular brands such as Levi's, Nike, Carhartt, The North Face and many more, as well as selling interesting and high quality vintage pieces. We wash (eco-friendly settings), mend and prep all of our items so that they are at their best for our customers. We keep our prices as low as possible, and regularly run sales and promotions to ensure our customers have many opportunities to bag a bargain.  

With so much waste and pollution happening across the globe, our mission is to help raise awareness of the environmental impact of fast-fashion, and strive to provide a service that both enables and encourages others to consider shopping second hand, and to keep quality clothing out of landfill. 

As part of this, we ensure all of our packaging and promotional materials are made from eco-friendly and recyclable materials. As we continue to grow, we are making a conscious effort to remain as sustainable as we can in all areas of our business.

2. What condition should I expect from secondhand clothing?

Our clothing is all second-hand unless stated otherwise, so it is to be expected that there would be some level of wear, even if the condition is described as 'excellent', it is still not brand new. 

Everything is washed, and treated if needed. If there are any holes or defects with an item, every effort will be made to mend or repair it, however anything that cannot be repaired will be mentioned in the description and photographed.

If you ever wish to see additional photos of an item, please feel free to send an email to contact@different-vibe.com or reach out to us on instagram and we will happily get those sent to you. 

 3. Clothing Condition Grading 

On all our listings, we describe the condition of the garment, and mention any notable defects. Some of the common terms used are as follows:-

Excellent - No significant areas of wear or discoloration, still has many years of wear left. Any defects listed alongside this will be minor and less noticeable.

Good - Some visible wear that may include scratches, bobbling, or fading in colour. No significant defects or marks unless mentioned.

Fair - Significant wear or damage to the item, with defects mentioned in detail with accompanying photographs. 

The condition of the item is considered when setting a price, and may cause the item to be priced higher or lower than other similar items. 

4. What is the 'Fit' 

'Fit' refers to the body type the manufacturer sized the item for. If an item was originally a 'Mens' item, then it would be larger than the same size in a 'Womens' range. 

We add this information into our listings to help our customers choose the right size for their body type. For example, if you typically wear a Mens Medium, but you are looking at an item that has a Womens fit, you would look for a size up. similarly, if you typically wear Womens clothing, but are interested in a Mens garment, you would look to size down. 

On occasion we come across Childrens and Youth clothing, which we will market as the closest adults size. This is because we do not actively sell children's clothing, but some youth clothing will still fit adult sizes. 

If you are having trouble finding your size, please don't hesitate to send us an email at contact@different-vibe.com or reach out on instagram and we will get back to you as soon as we can. 

5. How often do you add new items to the store?

We drop new items every week, so be sure to keep checking in to see what's new. Sign up to our mailing list or follow us on TikTok or Instagram for updates and exclusive promos

6. What is your returns policy?

We have a 30-day returns policy. Please click here to see our full returns & refund policy